MarCom Enablement & Measurement Specialist

We are seeking a MarCom Enablement & Measurement Specialist to join our team in Pasig City, National Capital Region (NCR), Philippines.

The successful candidate will be responsible for running Jira as a well-governed source of truth and building the methodology that connects work, spend, and value so leadership can make evidence-based decisions.

Responsibilities

Jira Administration, Governance, and Enrichment (80%)

• Administer Jira for approximately 300 users, including boards, workflows, fields, permissions, and configurations.
• Provide day-to-day user support and troubleshoot Jira issues.
• Manage access, onboarding, and offboarding, and maintain training materials for users and super users.
• Build and maintain automations to reduce manual work and improve efficiency.
• Configure intake forms, request types, and templates aligned to the MarCom service catalogue.
• Manage configuration changes through a change log and a test-before-release process.
• Assist with the initiative intake process.
• Maintain Jira governance and standards across teams.
• Monitor and improve data quality to ensure reliable reporting.
• Maintain the MarCom taxonomy in Jira.
• Run regular data-hygiene checks and follow up with owners to close gaps.
• Build and maintain dashboards for teams, Operations, and leadership.
• Analyze Jira data to identify bottlenecks, inefficiencies, and workflow trends.
• Optimize workflows and processes based on data and user feedback.
• Track operational metrics such as cycle time, throughput, planned/unplanned work, and adoption.
• Drive continuous improvement of Jira as the organization’s operational work-management platform.

Cross-Platform Reconciliation and Measurement (20%)

• Connect what MarCom does, what it costs, and what it influences, including where systems do not share a common key.
• Reconcile across datasets: match Jira initiatives and portfolios to committed spend, purchase orders, and actuals; link Jira initiatives to GCP pursuits, TOPPS, and priority clients; show cost by initiative, portfolio, and tier against the pipeline it supports; bring in campaign and engagement data, effort/time data, and KPI framework inputs as required.
• Build the connecting methodology: design matching rules where no shared identifier exists; apply and document assumptions; label every output as matched, inferred, or assumed; run sensitivity checks.
• Close gaps at the source: identify root causes of breaks; feed fixes back into Jira governance.
• Report: maintain a reconciled work → spend → value dataset and Power BI view; provide validated inputs to quarterly KPI and Marketing Influence on Growth (MIG) reporting.

Qualifications

• 3–5 years in Jira administration, PMO, business operations, or operational analytics, ideally in a shared-services or GCC environment.
• Hands-on Jira Cloud administration, including workflows, schemes, permissions, custom fields, JQL, and Automation for Jira.
• Proven experience reconciling data across systems that do not share keys.
• Able to build and defend a reconciliation approach.
• Advanced Excel and Power Query; Power BI modelling.
• Understands financial concepts and pipeline concepts.
• Strong written English.
• Strong attention to detail, governance discipline, and a continuous-improvement approach.

Desirable

• Atlassian certification.
• Experience with Tempo, Jira Service Management, or Confluence.
• Exposure to ERP and CRM data.
• SQL or Python for data matching and transformation.
• Experience with marketing attribution or influence modelling.
• Background in marketing, creative, or agency operations.
• Lean, Agile, or process-improvement experience.