Description
The Repair Billing Specialist is responsible for supporting US and Canada billing and customer service processes for Americas repair operations, ensuring accurate invoicing, payment processing, and resolution of customer billing inquiries.
Responsibilities
- Process and validate repair-related invoices for out-of-warranty and bench repair services.
- Support billing transactions, payment processing, and reconciliation activities.
- Investigate and resolve invoice discrepancies, pricing issues, and billing exceptions.
- Respond to customer and internal stakeholder inquiries regarding invoices, payments, and repair charges.
- Provide invoice copies and billing documentation upon request.
- Monitor billing queues and ensure timely completion of billing-related activities.
- Coordinate with repair operations, finance, and service delivery teams to resolve escalations.
- Maintain accurate billing records and ensure compliance with company policies and financial controls.
- Identify process improvement opportunities and support operational efficiency initiatives.
- Assist in managing customer escalations related to invoicing, payment status, and repair order billing.
Education & Experience Recommended
- Four-year or Graduate Degree in Supply Chain Management, Operations management, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
- Typically has 4-7 years of work experience, preferably in supply chain, operations, or a related field or an advanced degree with 3-5 years of work experience.
Benefits No benefits mentioned.
For more fresh new jobs, check out yubhub.co.