Description
As a Member Experience Associate at Kiln, you'll be the first point of contact for members and guests, ensuring the space operates smoothly and delivers a top-tier member experience.
You'll support the Community Director by managing operations, facilitating communication, and providing administrative assistance to help Kiln's community thrive.
Responsibilities:
- Provide Front Desk & Member Support:
- Greet members, guests, and team members warmly, managing the front desk during business hours.
- Oversee mail services, including organization and distribution.
- Facilitate member onboarding, including office preparations and welcome kits.
- Ensure Smooth Operations:
- Conduct walkthroughs to maintain a clean, well-kept space.
- Develop and manage inventory systems for supplies.
- Troubleshoot issues, escalate as needed, and assist with facility maintenance.
- Foster Community Engagement:
- Assist with event planning, setup, and breakdown.
- Communicate with members through email, Slack, and newsletters.
- Create moments of delight, such as celebrating birthdays and milestones.
- Provide Administrative Support:
- Support the Community Director with scheduling and conference room preparation.
- Coordinate bookings for events and member inquiries.
- Procure signage and materials for member offices and desks.
Requirements:
- Experience in office management, customer service, or administrative roles.
- Strong communication, organizational, and multitasking skills.
- A proactive, resourceful mindset with attention to detail.
- Proficiency in basic computer skills.
- Integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy.
- Familiarity with the Coworking and Hospitality Industry.
- Passion and understanding for entrepreneurial communities.
- Passion and understanding for Kiln's mission and values.