Description
Mastercard is seeking a Manager, Implementation to join the Customer Implementation Services (CIS) Team. The successful candidate will act as a central point of contact for customers and/or Mastercard customer representatives throughout processing implementation project end-to-end execution.
Responsibilities:
- Assess and document customer needs and according implementation impacts on customers' and Mastercard's processing systems and platforms
- Define scope, plan and drive customer processing implementation projects of new electronic payments processing business activities
- Act as processing implementation advisor to customers' processing support staff
- Provide guidance to execute all necessary processing implementation activities with regards to Commercial Products
- Define, create, maintain and document standard and non-standard key customer processing implementation processes
- Provide training to CIS organization, other Mastercard organizations and the customer
Requirements:
- Bachelor's degree in Information Technology, Computer Science, Business or equivalent work experience
- Strong payment transaction processing and industry business principles knowledge
- Strong understanding of Mastercard's payment processing systems, formats and associated customer host interface testing services and principles
- Ability to interact well with customers, senior and executive management
- Strong verbal and written communication skills
- Ability to drive change in a technical work environment
- Ability to coordinate processing theory/principles with business impact
- Excellent time management skills
- Excellent coaching, mentoring, and team building skills
Benefits:
- Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
- Flexible spending account and health savings account
- Paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
- 80 hours of Paid Sick and Safe Time
- 25 days of vacation time and 5 personal days
- 10 annual paid U.S. observed holidays
- 401k with a best-in-class company match
- Deferred compensation for eligible roles
- Fitness reimbursement or on-site fitness facilities
- Eligibility for tuition reimbursement