Description
Lead a portfolio of Retail & Wholesale clients, translating consumer demand, channel, inventory and supply-chain trends into commercial strategies that support resilience, profitable growth and franchise value.
Deliver sustainable revenue, profitability and market share through deep sector expertise and trusted relationship leadership.
Accountabilities
- Development of strategic direction for relationship management, including the implementation of up-to-date methodologies and processes.
- Management of relationship management initiatives, including oversight of colleagues and their performance, implementation of departmental goals and objectives, oversight of department efficiency and effectiveness.
- Relationship management of stakeholders, including identifying relevant stakeholders, and maintenance of the quality of external third-party services.
- Development and implementation of policies and procedures for relationship management.
- Management of relationship management risk, including identification of potential risks, development of strategies to mitigate those risks, and maintenance of alignment between the bank’s relationship management and compliance functions.
- Monitoring the financial performance of relationship management, including revenue, profitability, and cost control.
- Conducting thorough market research to understand market trends, competitive landscape, and regulatory changes to identify market opportunities.
Director Expectations
- Manage a business function, providing significant input to function-wide strategic initiatives.
- Contribute to and influence policy and procedures for the function and plan, manage and consult on multiple complex and critical strategic projects.
- Provide expert advice to senior functional management and committees to influence decisions made outside of own function.
- Manage, coordinate and enable resourcing, budgeting and policy creation for a significant sub-function.
- Escalate breaches of policies/procedure appropriately.
- Foster and guide compliance, ensure regulations are observed.
Key Accountabilities
- Own R&W portfolio P&L, market share, manage capital, ROTE, CTI/returns, client advocacy, profitability and sustainable franchise growth.
- Develop expertise across retailers, wholesalers, distributors, e-commerce businesses, consumer brands and associated supply chains.
- Assess consumer demand, pricing, margins, seasonality, inventory, supplier terms, fulfilment and international sourcing.
- Originate solutions across working capital, payments, cash management, FX, trade, store or distribution investment and digital transformation.
- Build strategic client and acquisition plans, with disciplined pipeline, opportunity and portfolio management.
- Represent Barclays with trade associations, advisers, investors, intermediaries and sector events.
Experience & Skills
- Experience in building target operating models and broader sector propositions.
- Significant relationship banking, retail, wholesale, consumer or supply-chain commercial experience.
- Track record of growing complex client portfolios and delivering sustainable income and profitability.
- Deep understanding of channel economics, margin drivers, inventory, seasonality and supply chains.
- Strong commercial acumen, P&L ownership and portfolio prioritisation.