Description
At Harvey, we're transforming how legal and professional services operate by combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise.
We are hiring a Legal Engineer Manager - Product Specialist to lead and grow the Product Specialist team in Paris. This role provides senior leadership and strategic direction to a team of Product Specialists who support existing customers in maximising their use of the Harvey platform.
As a Legal Engineer - Product Specialist, you will leverage your legal expertise to help customers seamlessly integrate Harvey into their daily workflows, driving adoption, increasing utilisation, and supporting long-term expansion and renewal.
Responsibilities
- Lead and develop a team of Legal Engineers - Product Specialists, providing coaching, performance management, and career development support.
- Own the post-implementation customer relationship from a legal engineering perspective, ensuring law firm and in-house clients are effectively onboarded, trained, and supported on an ongoing basis.
- Act as the senior escalation point for complex or strategic customer engagements, bringing deep product and legal expertise.
- Partner with Account Management and Sales to identify expansion opportunities, support renewals, and contribute to retention strategy.
- Collaborate with the Product team to surface customer feedback, advocate for platform improvements, and keep the team informed of new features and roadmap developments.
- Define and iterate on team processes, playbooks, and frameworks to build a scalable and high-performing function.
Requirements
- Qualified lawyer with 7+ PQE, with experience in a law firm or in-house legal environment.
- Prior experience managing or mentoring a team, with a track record of developing talent and driving performance.
- Deep familiarity with legal technology and AI tools, with an ability to quickly develop and demonstrate platform expertise.
- Strong commercial instincts and the ability to engage credibly with senior stakeholders at law firms and in-house legal teams.
- Excellent communication and presentation skills, with experience running training, workshops, or client-facing product sessions.
- Comfort operating in a fast-paced, high-growth environment with a pragmatic, solutions-oriented approach.