Description
We are seeking a Technical Hosting Support Specialist to provide high-level technical hosting support to our Antitrust Practice Group (APG) Project Management Teams globally.
The successful candidate will manage electronic discovery solutions for the culling, processing, hosting, and conversion of electronically stored information (ESI) for end clients consisting mainly of law firms and Fortune 500 companies.
Responsibilities:
- Communicate with Project Management Teams and clients to execute tasks throughout the life cycle of a case
- Manage high-level tasks and unique workflows
- Troubleshoot technical issues, both internally and externally
- Handle multiple projects and jobs to ensure deadlines are met
- Ensure smooth transition of work between day and evening shifts
- Develop and utilise strong analytical skills to research potential solutions and determine appropriate courses of action
- Ensure jobs are completed according to client and industry standards and that job specifications and deadlines are adhered to
- Perform other tech-based special projects or duties as required
- Work with Relativity and Reef Review to execute document productions, including bates stamping, creating load files, modifying load files, and performing OCR
- Create custom event handlers and Relativity Scripts to improve workflow
Requirements:
- Bachelor's or JD Degree or relevant experience
- At least 7 years of eDiscovery and technical experience required; vendor preferred
- At least 5 years of management experience
- 2-3 years' experience in litigation technology/vendor side preferred
- Bachelor's Degree in related field, such as computer sciences or information management-technology, or equivalent work experience with a strong technical background
- RCA Certification
- Experience with Analytics
- Experience in MS Office applications
- Proficient with Concordance and Summation
- Ability to convey technical processes and terminology into easy-to-understand language
- Strong organisational skills
- Excellent customer service skills
- Strong written and oral communication skills
- Available to work overtime, including evenings and weekends as needed
- Available by phone or email when out of the office as needed
- Ability to work well under pressure and meet tight deadlines
- Positive attitude and ability to develop and implement new ideas to create customised solutions on a client-by-client basis
Preferred Skills and Experience:
- Knowledge of SQL and/or Visual Basic
- Experience with LAW PreDiscovery or IPRO is a major plus