Description
The Engagement Delivery Senior Manager role is part of Salesforce Professional Services in Iberia, a team of delivery professionals working directly with Spain and Portugal's enterprise customers.
As an Engagement Delivery Senior Manager specialised in Life Sciences, you own the successful end-to-end delivery of our most complex pharma, biotech and medtech programs.
Key Responsibilities:
Lead & Deliver
- Own the end-to-end delivery of large, multi-cloud, multi-workstream Life Sciences programs, from discovery through go-live and hypercare
- Serve as the overall leader of the project team, form the team, establish strong communication channels, and give clarity, motivation and direction throughout the engagement
- Build and lead project plans; supervise progress and timelines, adjust schedules and plans as needed, and ensure on-time, on-budget delivery
- Lead Veeva-to-Salesforce coexistence, migration and replacement programs, coordinating data migration, cutover and parallel-run strategies in partnership with the delivery team
- Perform project management activities that ensure adherence to Salesforce methodology, project gates and governance (steering committees, status reporting, decision logs)
- Anticipate and remove obstacles that slow down or prevent teams from delivering on project goals; act as the primary escalation point for delivery issues
Own the Commercials
- Own engagement financials: revenue recognition, margin, forecasting, utilisation and resourcing across your portfolio
- Supervise utilization of project resources in alignment with resource allocation and budget, including timely entry and approvals of project timesheets
- Manage scope and change control rigorously; identify, negotiate and land change requests to protect margin and outcomes
- Partner with Sales and pre-sales on shaping, estimating, staffing and de-risking Life Sciences opportunities and SOWs
- Work as an extension of the account team to extend the Salesforce footprint
Manage Risk, Quality & Compliance
- Identify, quantify and mitigate delivery risk early; maintain risk, issue and dependency management across the program
- Participate in end-to-end implementation planning, including risk and issue management, communication and business organizational change
- Govern quality gates, cutover readiness and go-live criteria in partnership with the delivery team
- Facilitate User Acceptance Testing with business end users, including coordination and user acceptance sign-off
Advise & Influence
- Be the trusted delivery advisor of customer IT and business leadership, translating business strategy and regulatory constraints into a pragmatic, deliverable roadmap
- Facilitate requirements gathering and assist with crafting project deliverables and Salesforce documentation as needed
- Build and sustain senior customer relationships; manage expectations and satisfaction (CSAT) throughout the engagement
- Produce and own the key delivery artefacts: statement of work, delivery plan, governance model, RAID log, status reporting, and go-live / cutover plans
- Represent Salesforce Professional Services in executive conversations, steering committees and customer events
Enable & Grow
- Mentor and coach Engagement Managers and Delivery Leads, building the next generation of delivery leaders in the practice
- Build and share Life Sciences and Veeva-related delivery assets, accelerators, playbooks and lessons learned across Iberia and EMEA
- Drive delivery excellence and champion adoption of AI tooling in delivery
- Maintain and grow certifications aligned with the practice (project management, Life Sciences, Agentforce, Data Cloud)
- Lead delivery community sessions, internal reviews and knowledge-sharing initiatives
Requirements:
- 7+ years of professional services, consulting, or program/project management experience, with 3+ years managing complex technology implementations (Salesforce platform experience strongly preferred)
- Proven track record owning end-to-end delivery and financials of enterprise programs (scope, timeline, margin, quality, CSAT), including external client projects with a focus on software development, CRM and SaaS environments
- Proven experience in Life Sciences (pharma, biotech, medtech) delivering with Salesforce Life Sciences Cloud / Health Cloud and/or Veeva Systems (CRM, Vault, Network), including coexistence or migration scenarios
- Ability to balance business and technical requirements to produce a project plan, and to lead enterprise-wide engagements, facilitating meetings with client executives and proactively managing project risks, dependencies and estimates
- Demonstrated project management skills, with direct responsibility for leading project teams of 10+ members and managing budgets and schedules
- Demonstrated ability to have difficult conversations, with a proven track record of delivering high-quality results on time and within budget
- Experience managing and maintaining clear communication with remote consultants, with outstanding interpersonal, verbal and written communication skills
- Practical, daily use of AI tools (Agentforce-style assistants, ChatGPT/Claude) for planning, reporting and productivity
- Fluent in Spanish and English (Portuguese is a plus for our Iberia coverage)
- Availability to travel regionally, and occasionally internationally, depending on customer needs