Description
As Manager of Brand Insights for the Global Payments Network, you will lead strategic B2B and B2C research that shapes marketing strategy and positions our brand competitively in the marketplace.
The Global Payment Network is a unique network built for global connectivity and partnership, consisting of Discover Network, Diners Club International, and Pulse.
General Responsibilities
- Insights Roadmap: own and manage the multi-year delivery of brand research and insights through influential storytelling, analysis, and actionable insights
- Research Architecture: structure customer and market research programs globally alongside business and partner marketing teams
- Program Execution: provide end-to-end management of B2B & B2C research programs alongside vendors and internal teams
- Integrated Marketing & Insights: translate B2B and B2C insights into go-to-market strategies and high-impact content to engage our mix of audiences
- Analytical Rigor: drive structured problem-solving and decision-making by marrying conceptual strategy with a strong quantitative orientation
- Operational Excellence: Establish operating rhythms, ceremonies, and milestone tracking to drive organizational efficiency and project delivery
- People Leadership: May manage and develop a team of analysts
Requirements
- Bachelor’s degree or military experience
- At least 3 years of experience managing and growing associates
- At least 5 years of experience in a market research role
Preferred Qualifications
- 7+ years of experience within financial services, payment networks, or B2B fintechs
- Experience leading brand health research
- Experience leading voice of customer research
- Experience with B2B and international research
- Exceptional executive presence and data-storytelling ability
- Strong track record of team leadership and people development
Salary Information McLean, VA: $151,900 - $173,400 for Manager, Brand Chicago, IL: $138,100 - $157,700 for Manager, Brand New York, NY: $165,700 - $189,200 for Manager, Brand Riverwoods, IL: $138,100 - $157,700 for Manager, Brand
Benefits Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.