Description
We are looking for a Workday Success Plans Consultant to join our team. As a Workday expert, you will work directly with customers to help them solve business problems using the Workday application. Your primary responsibilities will include delivering various services to Workday Success Plans customers, such as conducting research to understand customer questions, delivering small scope consulting, troubleshooting product configuration, and providing feature demonstrations.
Responsibilities:
- Conduct research to ensure understanding of customer questions and related Workday concepts
- Deliver small scope consulting in response to customer requests; provide configuration guidance, demonstrations, considerations, tips & tricks
- Troubleshoot product configuration to resolve or provide optimal product configuration to meet customer business requirements
- Clearly and effectively communicate responses and value to customers
- Create and deliver customer presentations on how to use Workday features to achieve business goals (Accelerator Webinars)
- Provide one-on-one consulting guidance to accelerate customer feature adoption (Feature Accelerator)
- Review customer tenants to identify adoption opportunities (Feature Adoption Tenant Reviews)
- Complete and maintain product expertise and Workday Certification(s) along with familiarity with Workday roadmap
- Keep up to date with industry practices and the ability to engage with our customers on those topics
- Help drive the creation of new programs to drive customer feature adoption
Requirements:
- 5 years of IT implementation experience
- 5 years of experience with Workday Compensation or Benefits systems, including but not limited to PeopleSoft, SAP, Oracle, and/or JD Edwards
- 3+ years of software consulting experience
- Workday Certification, or ability to certify in, at least one of the following: HCM, Compensation, Advanced Compensation
- Ability to gain a thorough understanding of Workday concepts as new features are released
- Experience with other Compensation or Benefits systems, including but not limited to PeopleSoft, SAP, Oracle, and/or JD Edwards
- Ability to distill complex concepts into understandable presentations for our customers
- Ability to multitask and work on multiple engagements and deliverables simultaneously
- Strong critical thinking skills so as to understand complex, technical process issues and facilitate/influence decision making
- Excellent verbal and written communication skills
- Bachelor’s degree or relevant work experience required