Description
We are seeking a System Administrator Senior Technology Consultant to join our team in Aberdeen, MD. As a Senior Technology Consultant, you will have a regular, sustained impact on the technical components of HPE products, solutions, or services. You will apply advanced subject matter expertise to solve complex business problems and be recognized as a subject matter expert.
Responsibilities:
- Monitor and maintain the health of HPC systems, including compute, network, and storage.
- Plan and perform monthly system patching and semiannual operating system upgrades.
- Review, resolve, and respond to client support tickets.
- Create, track, and close assigned support cases and ensure that all open cases on teams assigned systems are completed to customers satisfaction.
- Maintain availability reports to track service level agreements (SLAs).
- Plan, schedule, and complete monthly patching across all systems and kernel upgrades in accordance with company releases and established customer policies and guidelines.
- Maintain the client-required system security posture.
- Support clients with application installations.
- Troubleshoot and repair hardware issues.
- Maintain the on-call schedule to support 24x7x2/4 coverage year-round.
- Support new system installations with hands-on hardware and software and customer acceptance testing.
- Champion knowledge management and asset reuse across the practice to standardize quality and maximize operational efficiency.
- Mentor junior team members in issue and case management, skill development, and alignment with organizational goals.
Knowledge and Skills:
- Demonstrate the depth and breadth of technical expertise needed to design and scope multiple HPC deliverables across several technologies.
- Demonstrate innovation in developing and clearly communicating new deliverables and service offerings.
- Lead teams in delivering multiple solutions across a range of technologies.
- Develop solutions that improve a customer's enterprise availability, performance, maintainability, and agility.
- Contribute to the design and adoption of new tools and apply prior experience to create new solutions.
- Maintain a detailed understanding of the architectural dependencies among technologies in the customer's IT environment.
- Use product, application, and architectural knowledge to develop solutions.
- Communicate confidently with senior internal and external stakeholders and consistently demonstrate professionalism.
- Work effectively across multiple technologies and diagnose complex technical issues to their root cause.
Education and Experience Qualifications:
- Requires 8+ years of professional experience and a bachelor's degree in computer science or a related field.
- Clearance: Requires Top Secret (TS) Sensitive Compartmented Information (SCI) US government clearance.
- Certifications: Requires CompTIA Security+ and Linux+ certifications or equivalents.
What We Can Offer You:
- Health & Wellbeing benefits
- Personal & Professional Development opportunities
- Unconditional Inclusion and flexible work arrangements