Description
We are seeking a highly motivated individual to join our team of technical help desk professionals as a Computer Operator III. As the first point of contact for IT problem resolutions for the Department of the Naval Enterprise Service Desk (NESD), you will assist customers by researching technical issues, exploring answers, and providing information and alternative solutions.
Responsibilities:
- Assist end-users with technical issues and questions related to specialized Navy software systems and applications via multiple support channels
- Apply basic troubleshooting, issue isolation & diagnostic techniques to identify technical problems, investigate causes, and recommend solutions
- Thoroughly document requests and incidents according to business processes and standard operating procedures
- Provide case status updates to management and end-users according to service level guidelines
- Maintain a high level of courteous customer service at all times
Requirements:
- High school diploma or equivalent
- 2 or more years of related experience
- Ability and willingness to obtain and maintain a SECRET government clearance
- Ability and willingness to obtain an ITIL or HDI certification within 90 days of hire
- Ability and willingness to work and adhere to any full-time shift in our challenging, structured, 24 X 7 help desk environment
Preferred qualifications:
- Experience with Navy Applications such as My Navy Assignment (MNA), NSIPS-Active, NSIPS-Reserve, Navy e-Learning, My Navy Portal (MNP), DON TRACKER, Medical Readiness Reporting System (MRRS), NMCI/Nautilus Networks and devices, SPIDER, or Computer Network Defense – Ashore/ Afloat
The likely hourly rate for this position is between $26.44 - $35.78.