Description
As Director of Qualified Success Architecture at Salesforce, you will build and lead the team that turns the platform into pipeline for the world's best revenue teams. Your team owns the implementation, adoption, and technical credibility of Qualified.
You will be a trusted partner and carry the Qualified flag at Salesforce. A thought partner on strategy. A truth-teller on what customers really need. A force multiplier across Product, Sales, Marketing, and Partnerships.
Responsibilities:
- Hire, onboard, and develop a bench of elite Success Architects
- Coach for growth and build clear career paths
- Set the culture: curious, accountable, customer-obsessed, and fun to work with
- Make the Qualified brand magnetic to the best architects in the market
- Execute the Qualified Implementation Framework
- Guide strategic customers through architecture, data model, and rollout
- Help develop and run executive-level Quarterly Business Reviews
- Drive adoption, health, and renewal
- Turn successful customers into advocates
- Advise on customer strategy, team design, capacity, and investment
- Bring the executive view of customer health, renewal risk, and expansion opportunity
- Build and sustain executive relationships across Salesforce and customers
- Co-plan with Salesforce teams on joint customers, joint pipeline, and joint wins
- Engage in internal product discussions, bringing customer feedback into actionable insights
Qualifications:
- 10+ years of Mid Market/Enterprise software experience, including 3+ years leading technical teams
- Bachelor's Degree required
- A track record of hiring, developing, and retaining top talent
- Excellent interpersonal, communication, persuasion, presentation, and writing skills
- Deep working knowledge of Salesforce CRM
- Working knowledge of marketing automation systems
- Knowledge in web/scripting technologies, HTML, CSS, JavaScript, and SaaS applications
- Outstanding problem-solving skills