Description
As a Technical Account Manager at GenScript Biotech Corporation, you will serve as the primary technical source for supporting sales activities within responsible regions.
Key Responsibilities:
- Manage daily customer service operations, handling initial inquiries from customers, dealers, and the public regarding order placement, complaints, and technical support.
- Provide primary technical advice to customers, identifying and interpreting their requirements, and communicating these to customers.
- Collaborate with Sales Account Managers, Production Managers, and Senior Scientists to improve customer satisfaction.
- Maintain professional and technical knowledge through educational workshops, professional publications, and personal networks.
- Attend trade/technical shows and give technical presentations to customers.
Qualifications:
- Minimum Master's degree in relevant life science fields, such as cell biology, immunology, and molecular biology.
- 1-2 years of commercial experience is an advantage.
- Fluency in both English and Chinese, verbally and in writing.
- Good presentation skills with technical content.
- Customer-focused, proactive, and action-oriented.
- Previous industry experience in a similar commercial role is advantageous but not essential.
- Highly motivated individual with excellent communication, organization, and time management skills.
Benefits:
- Medical, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Paid parental leave after three months of employment.
- Paid time off policy, including vacation time, personal time, sick time, and company holidays.
- Flexible spending and health savings accounts.
- Life and AD&D insurance, short- and long-term disability coverage, and legal assistance.