Description
This is a Client Relationship Manager role at Adobe, requiring a strong understanding of Adobe products and services, excellent project management skills, and the ability to collaborate effectively with clients and internal stakeholders. The successful candidate will manage client satisfaction, lead cross-functional teams, drive creation of internal best practices, and recommend strategic and tactical plans for expanding Adobe's footprint within client organizations.
Responsibilities:
- Manage client satisfaction in partnership with partners and Adobe support teams
- Lead cross-functional teams to develop innovative solutions that meet customer's business requirements
- Drive creation of internal best practices, methodologies, templates, tools for standardization of engagements
- Actively seek opportunities to participate in business initiation activities
- Recommend strategic and tactical plans for expanding Adobe's footprint within client organizations
- Supervise, manage, and motivate a team, ensuring smooth team operations and effective communication
Requirements:
- Prior professional services and/or System Integrator delivery experience
- Results-oriented business leader with understanding of budgets, forecasting, planning, P&Ls, and complex pricing models
- Working knowledge of online marketing, internet/software industries, and understanding of web technologies
- Functional and Service level Requirements Analysis
- Service and Implementation Management Process Design skills