Description
At M&S, we're on a mission to make our Franchise business the most exciting food partner in the convenience channel.
As a Senior Franchise Account Manager, you'll be at the heart of that ambition, building strategic partnerships that drive growth, strengthen our brand presence and deliver exceptional customer outcomes across our Franchise estate.
Reporting to the Head of Franchise, you'll take ownership of key partner relationships, leading commercial discussions, business planning and performance reviews.
Your key accountabilities will include:
- Building and handling strategic Franchise partner relationships, leading regular business reviews and joint business planning to drive sustainable growth
- Taking ownership of partner commercial performance, delivering plans that achieve sales, profit and wider business objectives
- Acting as the primary commercial representative for M&S, championing our brand, products and capabilities with Franchise partners
- Leading forecasting, budgeting and business planning activities, using data and insight to support decision making and see opportunities
- Collaborating with Buying, Supply Chain, Marketing, Retail Operations and wider business teams to deliver partner strategies and unlock long-term growth
We're looking for a commercially minded relationship builder who thrives on influencing, problem solving and bringing value through strong partnerships.
Your skills and experience will include:
- Proven experience handling commercial customer, partner or account relationships within a retail, FMCG or consumer-facing environment
- Strong commercial acumen, with experience handling budgets, forecasts, profitability and performance metrics
- Experience developing and delivering business plans that build value for both customers and the wider business
- Excellent partner management, influencing and negotiation skills, with the ability to build credibility at all levels
- A data-driven approach, using insight and analysis to inform decisions, challenge thinking and drive commercial outcomes
Working at M&S means being part of something bigger, helping to deliver quality, value and service to millions of customers every day.
Here are just a few of the benefits that make working here even more rewarding:
- 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you've completed your probation
- Competitive holiday allowance with the option to buy more
- Discretionary bonus schemes linked to your performance and ours
- Strong pension and life assurance to help plan for the future
- Tailored induction and training to support your development from day one
- Exclusive perks and savings through our M&S Choices portal
- Market-leading family policies, including parental, adoption and neonatal leave
- 24/7 wellbeing support, including virtual GP access and mental health services
- One paid volunteer day a year to support a cause that matters to you