Description
The TMC/RA Manager supports 24x7x365 operation and oversees roadside and TMC personnel ensuring safe, efficient, and coordinated incident response across the E-470 corridor.
This role is a leadership position that requires initiative, decisive judgment, and a commitment to continuous improvement.
Key Responsibilities:
- Directly supervise day-to-day operations of TMC and RA activities
- Monitor and audit staff performance to ensure safety and KPI goals are met
- Maintain work schedules for staff including replacements during absences
- Manage fleet activities such as scheduling, inspections, and maintenance
- Responsible for TIM Training program and continuous training
- Participate or lead severe incidents after-action review and other TIM activities
- Serve as Safety Lead; develop and update Road Management Safety Program
- Conduct safety audits using field ride-along and system records
- Deliver corrective action or disciplinary measures when needed
- Assist in the preparation of recurring or ad hoc reports or research
- Perform routine administrative tasks as needed
Requirements:
- High School Diploma, GED, or equivalent
- Three (3) years of experience in a Traffic Management Center (TMC), Emergency Dispatch Center, Incident Management, Roadside Assistance program, or Safety Service Patrol operation; OR five (5) years of combined relevant experience
- At least one (2) year of TMC experience is required within the total experience listed above
- Minimum of one (1) year of supervisory or management experience, demonstrating the ability to lead, train, or oversee operational staff
- Ability to work alternate work schedules and be on-call 24 hours/day (several weeks/month)
- Ability to multitask and coordinate real-time activities and priorities
- Ability to write reports, manuals, and correspondence
- Valid Driver's License and pass driving record check
Benefits:
- Medical, dental, vision, disability, and life coverage
- Retirement savings
- Paid sick leave
- Paid vacation (or other personal time)
- Paid parental leave
- Paid time off for purposes of bereavement, voting, and/or attendance at naturalization proceedings
Compensation:
- Expected Salary (Colorado only): $73,500 - $92,000