Description
NetDocuments is seeking a highly skilled Renewal Specialist for our growing Customer Success Renewals Department. As a Renewal Specialist at NetDocuments, you will play a pivotal role in ensuring the success of our subscription-based products and services. Reporting to the Renewals Manager, your primary responsibilities will be to protect NetDocuments’ recurring revenue stream, help grow our customers’ annual revenue, and deliver world-class customer service experience that drives loyalty and satisfaction.
Your opportunity for impact:
- Taking ownership of a B2B Renewal portfolio where you will focus on maximizing Subscription/SaaS recurring revenues by ensuring accurate and timely renewals
- Comfortability with the high-level pressure of meeting and exceeding monthly, quarterly, and annual renewal quotas
- Accurately forecasting, with explanation, your renewal portfolio to your manager, other members of customer success, and executives
- Working within Salesforce.com and other complimentary systems to build quotes, capture important customer details, reprice, upsell/cross-sell, manage your renewals, and generate leads
- Establishing cyclical renewal relationships with your customers will be a key performance indicator of your success
- Educating customers on NetDocuments products, pricing, contract terms, and any other renewal related topics that model and ensure your trustworthiness to our customers
- Partnering closely with other departments and teammates to achieve mutually desired outcomes while dealing with competing priorities
Key skills and competencies:
- High level of attention to detail, especially as it relates to working with numbers and reviewing and interpreting B2B customer SaaS software contracts
- Advanced multi-tasking and problem-solving skills in a complex, challenging, and evolving environment. Willing to adapt and be agile as needed in a new and growing department
- Excellent written and verbal communication skills as you will communicate and present in various forms to customers, teammates, managers, and executives on a daily basis
- Comfortable working autonomously in your daily activity, yet be a fully available, engaged and supportive member of the Renewal Team and Customer Success department
- Ability to coordinate and provide direction with various internal departments while leading internal and external calls during the annual renewal cycle
Required Education and Experience:
- Bachelor’s degree in business, marketing, or related field. This is not required but preferred.
- At least 8 years of prior experience working in SaaS Renewals, Customer Success, Customer Support, Sales, SDR/BDR, and/or Customer Service
- At least 5 years of prior experience with Salesforce.com or a similar CRM/pipeline management tool; working knowledge of Gainsight is a plus
- Strong numeracy skills and understanding of Finance, including intermediate or better familiarity with MS Excel and working with high-dollar figures
What You'll Love:
- 90% of healthcare premiums company covered
- HSA company contribution
- 401K match at 4% with no vesting period
- Potential for twice a year merit increases
- Flexible time off typically 3 to 4 weeks a year, not including the 9 paid holidays
- Authenticity and accountability from leadership
- Connection, access, and mentorship from exceptional leaders
- Growing company with opportunities for advancement
Compensation Transparency: The annual compensation range for this position is: $70,000 - $80,000 + 20% variable