Description
Samsara, a recently public company, is looking for a Senior Strategic Implementation Consultant to join its Customer Success team. The consultant will work with large enterprise customers to deploy and adopt Samsara's IoT solutions for their fleet and industrial assets.
The role involves owning the customer relationship, ensuring successful deployment of Samsara's solution, and building relationships with customers to help them learn the system. The consultant will work cross-functionally with Sales, Support, Sales Engineering, and Product teams to deliver an exceptional customer experience.
Key responsibilities include:
- Managing the deployment of Samsara technology to large-scale customers
- Creating launch plans and roadmaps to increase product usage
- Tracking implementation progress, participation, product adoption, and account health
- Running training sessions and demonstrating Samsara's technology to executives and day-to-day users
- Juggling multiple customer engagements in parallel and working cross-functionally to deliver exceptional experiences
- Serving as a mentor to the wider Customer Success and Support teams
Requirements for this role include:
- 10+ years of experience in technology consulting and/or customer-facing technology implementation
- Exceptional executive stakeholder management and communications skills
- Experience supporting or working with technical products
- Solutions-oriented with strong problem-solving skills
- Excellent consultative skills with experience in end-to-end system implementations
The compensation range for this role is $109,480 - $165,600 USD per year. Samsara offers a flexible working model, comprehensive health and parental leave plans, and a professional development stipend.