Description
At Epiq, you'll join a values-driven community where integrity guides decisions, relentless service sets the bar, and they thrive on big challenges together. As an Associate Project Manager, you will assist senior Client Services peers through effective project management coordination and execution, as part of the Client Services Team supporting clients in APAC Geo.
The Associate Project Manager is primarily responsible for ensuring the client receives proper service through proactive attention to planning, analysis, execution, and proper close-out on a project. This includes:
- Verifying and communicating routinely with both the client and internal partners to ensure client and project requirements are being met with the highest quality and accuracy
- Converting client requirements into operational work requests, monitoring progress, and proactively updating client and project team stakeholders on deadlines
- Obtaining, examining, and preparing client data for Intake
- Assisting in troubleshooting and resolving any client issues with delivered or hosted data
- Handling review platform (DMX or Relativity) specific items, including user requests, database management, and creation of layouts/views/fields/choices/highlighting
- Providing matter-specific support on items such as privilege log generation, media tracking, and project-specific reporting
- Understanding project budgets and obtaining required approvals before incurring additional costs outside of project estimates
- Ensuring continuity of client service between shifts by providing clear handoffs and client updates
- Driving overall client satisfaction through effective coordination and communication of client deliverables
- Participating in process improvement initiatives and collaborating with teammates to standardize and improve the customer experience
The ideal candidate will have:
- Minimum two years of consulting, litigation support, paralegal, or attorney experience in a law firm, corporate legal departments, or eDiscovery service provider with an overall experience of four to five years
- Bachelor's degree or equivalent practical experience
- Hands-on experience with working on Relativity
- Proficiency in PowerPoint, Excel, and BI is highly desirable and an added advantage
- Demonstrated success in working on multiple simultaneous projects
- Oral and written communication skills that demonstrate a 'white glove' approach to service
- Client relationship skills which include the ability to proactively manage client expectations, recognize client needs, and adapt to consistently meet client requirements
- Capacity to learn quickly and adapt to changing industry trends
- Flexibility to cover weekend shifts is an added advantage
Current work hours for this role are APAC hours and shifts are between 6 AM - 11 PM IST.
Your specific salary will be determined based on several factors, including location-based market rate for the role, your abilities in relation to the job specification, performance during screening and interview, and pay parity with the wider team in the considered location.