Description
At Epiq, you'll join a values-driven community where integrity guides decisions, relentless service sets the bar, and they thrive on big challenges together.
The Associate Project Manager (APM) will assist the Senior Project Manager and Project Managers in tracking, organizing, processing, and promotion of client supplied data and workflows, as well as assist with quality control and guidance of work performed by the Project Analysts.
Responsibilities
- Work with the Project Analyst Team on client requests from multiple parties on various matters and escalate to the Project Management Team as necessary.
- Obtain, examine, and prepare client data for processing.
- Interpret client needs and Project Management Team instructions to pass them accurately and efficiently on to the Operations Team.
- Assist in troubleshooting and resolving any client issues with delivered or hosted data.
- Monitor and report on the progress of client projects through multiple departments at Epiq, including proactively informing the client of status updates and known/potential delays.
- Perform higher-level Project Analyst Team tasks, such as running complex productions, STRs, and custom requests, with minimal supervision.
- Handle custom non-standard requests that are not standardized, but not complex enough to need Project Management Team involvement.
- Provide coverage for both Project Analyst Team and Project Management Team as needed due to absences, and assisting the Project Management Team with on-call evening, weekend, and holiday rotations.
- Perform Project Management-level Quality Control of work requests submitted to the Operations Team.
- Perform Project Management-level Quality Control of deliverables to clients and tracking of deliverables.
- Assist Project Management Team with various custom reporting and tracking for the client.
- Assist Project Management Team in coordination/management of drives stored and returned.
- Assist in management of client archival requests.
- Conduct training of the Project Analyst Team for new hires or transfers to assigned client team.
Requirements
- High technical aptitude with database programs, text editors, and review platforms.
- Working knowledge of Relativity, including Fields, Choices, Views, Layouts, RDC – Import/Export, Searching, STRs, and Imaging/OCR Sets.
- Highly organized and able to monitor and effectively record progress of multiple processes.
- Availability to work extended hours as needed when client project loads increase.
- Possess excellent customer service, interpersonal, and communication skills.
- Ability to manage multiple tasks with excellent follow-through, professional communication, and attention to detail.
- Proven ability to work well in a team-based environment.
The Compensation range for this role is $70,000 - $80,000 USD annually and may be eligible for an annual bonus.