Description
Salesforce Professional Services is seeking a Senior Technical Architect to support Life Sciences customers across the EMEA North region from a base in the Netherlands, within the Customer Success Group - Professional Services.
As a Senior Technical Architect, you serve as a strategic advisor and Salesforce product and platform expert to pharmaceutical, biotechnology and medical technology organisations, helping them turn business priorities into scalable, secure and maintainable solutions.
Responsibilities:
- Serve as a trusted advisor to Life Sciences customers, connecting business objectives with Salesforce architecture, delivery roadmaps and measurable outcomes.
- Lead architecture for complex engagements, coordinate the work of solution and technical architects, and align decisions across customers, partners and Salesforce teams.
- Translate requirements for healthcare professional (HCP) and healthcare organisation (HCO) engagement, medical affairs, patient support, or other commercial and customer-facing Life Sciences processes into practical solution designs.
- Design data, integration and security architectures connecting Salesforce with enterprise platforms, master data, content repositories and relevant clinical or safety systems.
- Partner with customer quality, privacy, security and regulatory teams to translate applicable requirements into access controls, consent handling, auditability, validation evidence and release governance.
- Review architecture, implementation approaches and key deliverables to ensure performance, scalability and maintainability.
- Shape migration and rollout strategies that address data quality, legacy applications, global standards and local market needs across countries in the region.
- Work closely with project and engagement managers to plan delivery, manage dependencies and risks, resolve issues and set clear customer expectations.
- Evaluate AI and automation use cases with customers, defining appropriate data access, human oversight and evaluation criteria.
- Mentor customers, partners and colleagues, contribute reusable patterns and industry knowledge, and support pre-sales activities where required.
Requirements:
- You are authorised to work in the Netherlands, holding a valid work permit where required.
- You have 8+ years of enterprise architecture or technical consulting experience, including 4+ years leading Salesforce implementation projects.
- You have experience delivering technology solutions for pharmaceutical, biotechnology or medical technology organisations, with knowledge of one or more areas such as commercial engagement, medical affairs, patient services or clinical operations.
- You have strong Salesforce application design skills, supported by experience in data modelling, integration, identity, security and platform scalability.
- You have hands-on configuration and development experience, including Salesforce customisation and coding in object-oriented languages.
- You have experience with application programming interfaces (APIs), enterprise integration patterns, data migration and the design of connected enterprise applications.
- You understand delivery in regulated environments and can work with customer specialists on privacy, consent, data integrity and validation requirements.
- You have a proven ability to lead technical teams, manage architecture decisions and deliver through agile methods across distributed, multidisciplinary teams.
- You have strong communication, presentation and facilitation skills, with the ability to explain technical trade-offs and support senior business and technology stakeholders in making decisions.
Benefits:
- Unleash Your Potential: When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best.