Description
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected.
We're hiring for Automotive Customer Case Coordinators. We help auto customers through the manufacturing claims process.
Responsibilities:
- Provide exceptional customer service at all times
- De-escalate parties with prolonged process issues
- Liaise between manufacturer, dealer, and other 3rd parties
- Administrative tasks/data entry
- Build and maintain client/3rd party relationships
- Strengthen clients' brand & maintain trust between client and 3rd parties
- Update customer database systems with owner or vehicle record changes, diary note entries, and workflow case to completion
- Escalate customer, dealer or 3rd party issues to manager as appropriate
- Ensure quality of service on all phone calls
- Ability to multi-task with phone and computer
- Adhere to company policies and responsibly manage time & attendance
- Assist with other duties as assigned
- Understand and become proficient within our various case management systems
Scope of Work:
- Daily contact with dealership personnel, financial institutions, and other 3rd parties to coordinate the remarketing or reimbursement related processes of vehicle buybacks or recall related activity on behalf of the client.
- Regular contact on each assigned case to ensure the highest level of quality service.
Requirements:
- Type 40+ WPM, meet required data entry and customer service experience assessments
- Exceptional verbal communication & Phone de-escalation skills
- High School Diploma or GED required
- Bachelor's degree preferred or some college course work completed 2+ years of customer service experience preferred
- Solid verbal communication skills with a professional telephone etiquette
- Basic math, reading, writing, organizational skills, and problem-solving capabilities
- Meet background verification requirements
- Proficient with Microsoft Office
- Proficient in Computer Skills
Benefits:
- 401K
- Medical, Dental, Vision
- Generous PTO package
- Business Casual Dress Code
Physical Requirements:
- Grasping – frequently apply pressure to an object with the fingers and palm
- Hearing – constantly perceiving the nature of sounds at normal speaking levels with or without correction
- Reaching – frequently extend hand (s) and arm (s) in any direction
- Repetitive motion – frequent substantial movements (motions) of the wrists, hands and/or fingers
- Seeing – constantly use visual acuity to determine the accuracy, neatness and thoroughness of the work assigned or to make general observations
- Sitting – frequently sit for sustained periods of time
- Talking – constantly expressing or exchanging ideas by means of the spoken word
- Visual acuity - Must have close visual acuity to perform activities such as, preparing and analyzing data and figures, viewing a computer terminal, extensive reading, filing papers, operating a vehicle, etc.
Salary Range: $20/hour - $25/hour