Description
We are seeking a Customer Service Manager to join our team in Madrid. As a Customer Service Manager, you will be responsible for leading a team to deliver exceptional customer experiences, managing key customer relationships, and driving process improvements.
Responsibilities:
- Pro-actively engage key customers to maintain required knowledge of their practices, needs, and strategies
- Identify and implement client optimization and service uplift opportunities
- Provide strong leadership to the Customer Service team, building engagement, accountability, and a high-performance culture
- Ensure a clear, clean, transparent, and comprehensive Order-to-Cash (O2C) flow
- Deliver month-end processing and support internal and external audits
- Optimize processes through standardization and automation of related workflows within SAP or other IT tools
Requirements:
- Minimum 5 years of experience as a Customer Service Manager or Operations Supply Chain in a multinational environment
- Bachelor's degree or equivalent
- Deep understanding of the B2C environment and its players
- Strong project management skills with attention to detail and commitment to deliver quality results
- Ability to cope in a fast-paced environment within a global organizational framework
- Good knowledge of drafting contracts
- Fluent in Spanish and English (both written and spoken)
- Solid experience in leading and managing teams
- Process-oriented with a holistic view and experience in change management
- Profound analytical skills and creative problem-solving
Benefits:
- Competitive salary
- Opportunity to work with a dynamic and creative team
- 10% travel requirement
About Red Bull:
Red Bull España, S.L. operates from its office in Madrid, where dynamic and creative teams work together to grow the brand and give wings to people and ideas.