Description
A Senior Technical Analyst provides technical assistance across various service lines and locations. The Analyst will troubleshoot and resolve hardware, software, and network issues, ensuring smooth operation of end-user systems. Effective communication and problem-solving skills are crucial in this customer-facing role.
Responsibilities:
- Proactively identify and resolve problems, including root cause analysis
- Contribute to and maintain policies, procedures, and operational documents
- Lead or participate in IT projects and initiatives
- Drive process improvements, automation, and service optimization
- Provide technical support and guidance to all enterprise users
- Manage service requests and incidents through ticket systems
- Escalate conflicts and issues appropriately
- Ensure work aligns with agreed service levels and department guidelines
- Continuously improve service and performance
- Collaborate with Global TI towers and vendors
- Provide on-site and remote support
Requirements:
- Trade Floor experience and knowledge of Front Office Technologies
- Knowledge of Microsoft Operating Systems and Windows-based desktop/laptop/virtual applications
- Strong understanding of ITIL
- Strong communication skills, problem-solving abilities, and customer service orientation
- Excellent organisational and interpersonal skills
- Proven ability to work independently and collaboratively in pressured environments
Nice-to-have:
- Fluency in French and English
Benefits:
- Comprehensive Total Rewards Program
- Leaders who support your development
- Opportunities to work with the best in the field
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- World-class training program in financial services