Description
We are seeking a highly motivated and commercially minded Account Management Senior Associate to join our Client Management team.
As an Account Management Senior Associate, you will act as a trusted partner to clients, brokers, and internal stakeholders, ensuring seamless account management, supporting retention strategies, and contributing to business growth initiatives.
Responsibilities:
- Develop and maintain strong relationships with clients, brokers, and key internal stakeholders to deliver an outstanding customer experience.
- Support the management and retention of a portfolio of international clients, ensuring service commitments and client expectations are consistently met.
- Identify opportunities to strengthen client relationships, improve client satisfaction, and contribute to revenue growth through upselling and cross-selling initiatives.
- Participate in client and broker meetings, preparing commercial analyses, renewal strategies, and service reviews.
- Collaborate with underwriting, operations, claims, finance, and product teams to deliver effective and timely solutions for clients.
- Support renewal negotiations by gathering market intelligence, analyzing account performance, and preparing client recommendations.
- Proactively manage client queries, escalations, and service concerns, ensuring prompt resolution and maintaining client confidence.
- Monitor portfolio performance, identify trends, and provide insights that support retention and growth objectives.
- Contribute to process improvement initiatives that enhance efficiency, client advocacy, and overall service excellence.
- Maintain accurate account documentation and ensure adherence to internal governance and compliance requirements.
Required Skills/Experience:
- Strong commercial mindset with an interest in client retention, revenue growth, and strategic account development.
- Demonstrated ability to negotiate effectively and influence outcomes across internal and external stakeholders.
- Excellent relationship-building and communication skills with the confidence to engage with senior-level contacts.
- Strong analytical skills with the ability to interpret data, identify trends, and formulate recommendations.
- Highly organized with excellent attention to detail and the ability to manage multiple priorities effectively.
- Proactive, solution-oriented, and comfortable operating in a fast-paced international environment.
- Experience in account management, client relationship management, sales support, consulting, insurance, healthcare benefits, financial services, or a related industry is preferred.
- Proficiency in Microsoft Office applications, particularly Excel, PowerPoint, and Teams.
Language Requirements:
- English and German: Excellent communication skills, written and verbal.