Description
You will contribute to strategic business priorities by successfully creating and retaining survivors, maximizing revenue while minimizing costs, leveraging knowledge and expertise to assist the business and enhancing customer loyalty.
Responsibilities
- Apply a continuous-improvement approach to achieving superior client experience.
- Take ownership of client problems at first point of contact. Develop and document initial strategies within 45 days of receipt of files.
- Ensure clients are treated with respect, a highly professional empathetic approach is used and good working relationships are maintained.
- Manage time and priorities such that expired credits and expired newtons remain less than 10%.
- Demonstrate commitment to teamwork by introducing clients to RBC wide services and expertise through referrals and identifying business opportunities.
- Emphasize the need to create surviving entities and to the extent possible, retained relationships for RBC Financial Group.
- Build/expand/leverage good working relationships with district, field and risk officers to promote an early identification mindset and maximize retention opportunities.
- Participate in bank and/or industry focused events.
Requirements
- Creative problem solving skills, with the ability to work effectively under pressure.
- Effective written and oral communication skills, with the ability to impact and influence others, including listening, understanding and responding, information seeking and consulting orientation.
- Ability to successfully utilize internal networks to assist with problem resolution.
- Capacity to get along with different types and levels of individuals, including Senior Management/Executives.
- Teamwork and cooperation – building Partnerships with stakeholders; adaptability; knowledge transfer; relationship building
- Thinking: strong analytical and risk assessment skills; breakthrough thinking; conceptual thinking; strategic business sense
- Have dealt with clients in an interactive face to face manner.
Nice to Have
- 5+ years of experience as a Commercial Account Manager
- Risk Management knowledge
- Commercial product knowledge
- Proficiency with Bank technology- Knowledge of Microsoft Applications - at a minimum Basic Word, Excel, Power Point.
- CA, CGA, MBA is a definite benefit as financial analysis is required.
What's in it for you?
- A comprehensive Total Rewards Program including bonuses and flexible benefits and competitive compensation
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Flexible work/life balance options
- Work in a dynamic, collaborative, progressive, and high-performing team
- Opportunities to do challenging work