Description
At Harvey, we're transforming how legal and professional services operate by combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise.
We're building our first Deal Desk presence in APAC and seeking a Senior Deal Desk Analyst to join our Go to Market team. As the first hire in this role, you will be the commercial subject matter expert for our APAC go-to-market teams across Australia, Japan, Korea, and the wider region.
Deal Strategy
- Partner with Account Executives (AEs) at every deal stage on structure, pricing, and negotiation
- Build scenario-based pricing models and use product telemetry to connect customer usage to price and value
- Act as the expert on Harvey's move to consumption-based pricing and help AEs explain it to customers
- Handle redlines and non-standard requests with Legal, Finance, and Product
- Build and maintain field-facing playbooks covering pricing and deal best practices
- Deliver enablement to the APAC field on pricing and deal best practices
- Join customer calls where you can add value
- Track the commercial pulse of the region and proactively raise trends and insights to Deal Desk and GTM leadership
Deal Operations
- Review, validate, and process orders for accuracy, policy compliance, and booking readiness
- Act as the first line of support for Salesforce and CPQ quoting, approvals, and opportunity hygiene
- Manage and triage the regional Deal Ops ticket queue
- Contribute to CRM and CPQ enhancements through requirements, UAT, and rollouts of new workflows or guardrails
Requirements
- 4+ years in Deal Desk, Commercial or Sales Operations, or RevOps supporting deal construction
- Experience with consumption or usage-based pricing
- Pricing models and scenario analyses you built yourself and used in live deals
- Experience with Salesforce and CPQ
- Experience delivering field enablement and creating playbooks or process documentation
- Clear, concise, and measured communication with AEs, executives, and cross-functional partners
- Calm under pressure and able to say no while staying a trusted business partner
- Comfortable working autonomously with a manager in another time zone
- Uses AI tools to work more efficiently
What We Offer
- Structured hybrid working arrangement: 3 days in our Sydney office, 2 days working from home
- Health Coverage: Fully covered private hospital insurance, plus extras for dental, optical, physio, mental health, and more
- Family & Fertility Support: Support for fertility treatments, adoption, and surrogacy through Carrot
- Retirement & Security: Comprehensive coverage designed to support your long-term well-being
- Paid Leave: Paid annual leave, sick leave, and fully paid parental leave for all parents
- Wellness & Perks: Daily in-office lunch, wellness memberships through Wellhub, and monthly commuting support
- Professional Development: Annual support for courses, certifications, conferences, and books
- Remote Work Allowance: Monthly support for home office, internet, and phone expenses
- Harvey Holiday: After four years, enjoy a four-week paid sabbatical