Description
Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed.
As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere.
We are looking for an Experienced IT Support Specialist to join our Team in our Hyderabad office. Our mission is to support everyone in Wise through ensuring we’re offering the best equipment, keeping it safe and running in peak condition.
Key Responsibilities:
- Provide IT support and troubleshooting for both Windows and Apple environments.
- Manage endpoint support, including expertise in Kandji and Intune.
- Identify and suggest potential areas for improvement.
- Be an encyclopaedia on Wise's IT products and services.
- Document work thoroughly and create guides for fellow technicians and customers.
- Install, modify and repair computer hardware and software.
- Help acquaint new users with tools & tech in Wise.
- Ensure high-quality ticket management and understand the importance of efficient issue tracking.
- Procurement and vendor management.
Additional Information: We're people building money without borders , without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.