Operating Model Lead

As an Operating Model Lead, you will provide strategic leadership for the design, evolution and continuous improvement of HMRC's Chief Digital and Information Office (CDIO) operating model.

You will act as the strategic owner of the CDIO operating model, setting its direction, overseeing its continuous evolution, and leading the portfolio of improvement activity and people required to ensure it remains effective, sustainable and aligned to organisational priorities.

You will lead a team of Operating Model Managers, acting as the senior internal consulting lead for operating model transformation across CDIO.

Your responsibilities will typically include:

• Defining the operating model strategy, developing and maintaining the strategic vision, principles and roadmap for the CDIO operating model
• Shaping organisational effectiveness, identifying systemic opportunities and risks affecting organisational performance
• Leading operating model transformation, overseeing a portfolio of operating model improvement initiatives
• Influencing senior decision-making, working with senior leaders to build consensus on complex and potentially contentious issues
• Establishing governance and performance frameworks, defining and continuously improving the governance, measures and operating rhythms required to assess organisational health
• Building organisational capability, developing operating model capability across CDIO through coaching, thought leadership, standards, frameworks, communities of practice and repeatable approaches to continuous improvement
• Leading and developing people, providing leadership, coaching and direction to Operating Model Managers
• Evidencing value and impact, establishing meaningful measures and reporting that demonstrate the effectiveness of operating model changes

The ideal candidate will have significant experience owning and evolving an organisation-wide operating model, establishing strategic direction, prioritising and leading a portfolio of operating model improvements.

Alongside your salary of £71,725, HM Revenue and Customs contributes £20,778 towards you being a member of the Civil Service Defined Benefit Pension scheme.

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.