Description
We are looking for a Mid Market Account Manager to join our Commercial team at Deliveroo, which is now part of DoorDash. As an Account Manager, you will manage a portfolio of restaurant partners on Deliveroo, with a focus on high-performing Local Gems and selected national chains.
You will work closely with your partners to improve operational performance, drive marketing initiatives, and identify opportunities to grow their business on the Deliveroo platform. You will also collaborate with internal teams across marketing, operations, and commercial functions to ensure partners deliver a strong customer experience while achieving sustainable growth.
Key responsibilities:
- Manage a portfolio of Deliveroo's restaurants in Kuwait, including high-sales volume drivers and global restaurant brands.
- Lead the delivery agenda with your partners to ensure they are operating with excellent fundamentals, and define and execute joint initiatives that drive sustainable growth for both Deliveroo and your partners.
- Lead the day-to-day management of your accounts, interacting primarily with stakeholders who manage daily projects or operations.
- Monitor operational metrics and support partners in improving service quality.
- Drive adoption of Deliveroo marketing tools, promotions, and campaigns.
- Support partner onboarding and expansion onto the Deliveroo platform.
- Demonstrate the ability to resolve day-to-day issues and problem-solve independently.
Requirements:
- Minimum of 3-5 years of experience in a commercial role in a fast-paced environment.
- Commercial mindset with the ability to identify growth opportunities.
- Very data-conversant with an ability to utilise and analyse data to tell a story.
- Great organisational skills with excellent team-player qualities.
- Strong relationship management and stakeholder engagement skills.
- Problem-solving mindset and ability to navigate operational challenges.
- Enjoy working in a constantly evolving environment.
- Demonstrate strong competency using Microsoft Office tools and related project/program management applications to drive best practices.
- Proficient with G-Suite.
- Strong knowledge of the restaurant industry is a plus.
- Fluency in English and Arabic is a must.