Description
Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere.
As we continue to grow, we’re looking for a Senior CRM Lead to own and elevate our Americas customer lifecycle strategy. Your Mission: You will hold the vision for how we communicate with customers in Latin America. You will bridge the gap between our high-level CRM strategy and tactical execution, ensuring our customers receive the right message, at the right time, through the right channel.
Responsibilities:
- Mentorship: You will foster a culture of experimentation, autonomy, and continuous learning, helping your team grow their careers at Wise.
- Define the LatAm Strategy: You will own the end-to-end lifecycle strategy for our customers in LatAm. You will build sophisticated, automated journeys that drive activation, cross-sell and retention.
- Drive Commercial Impact: You will be responsible for key CRM metrics-improving conversion rates, reducing churn, and increasing lifetime value. You will use data to prove the value of your and your team’s work.
- Stakeholder Partnership: You will be the primary voice for LatAm CRM across the company. You will partner deeply with Product Managers, Product Marketing, Regional Leads, Analytics, and Creative teams to ensure our communications are aligned with product roadmaps and customer needs.
Qualifications:
- You have 5+ years of experience in CRM or Lifecycle / Retention Marketing.
- You understand the nuances of LatAm marketing , You go beyond simple translation; you understand the difference in messaging, tone, imagery, and value propositions.
- You are comfortable diving into data to find opportunities. You understand cohort analysis, A/B testing rigor, and how to measure incremental lift.
- You are comfortable in a dashboard. You don’t just report numbers; you extract “the why” and translate it into a “what’s next.”
- You have a proven track record of executing with excellence in autonomy. You are as comfortable writing a local brief as you are presenting a long-term strategy to leadership.
- Channel experience: Strong track record of successful cross-channel (email, push, in-app messages etc.) lifecycle comms.
- You have hands-on experience with enterprise CRM tools (preferably Braze) and are comfortable discussing data schemas, API triggers, and HTML/Liquid logic with CRM Tech engineers.
Benefits:
- RSU’s in a rapidly growing company
- Flexible working model – During the first six months, you’ll be in office most days of the week to become fully immersed in Wise’s culture and ways of working. After the initial period, you’ll be in office at least 3 days per week.
- An annual self-development budget
- Health and dental allowance for you and your dependents
- Company-paid: Life Insurance, and an EAP program
- Paid time off: 30 days vacation + 3 “Me” days + 1 volunteer day, annually
- A paid 6-week sabbatical leave after four years
- 8 weeks of paid parental leave, after a year with us and child care assistance
- Transportation vouchers
- Food (708 BRL per month) and Meal (1,166 BRL per month) vouchers
- TotalPass access to 3,500 gyms and studios throughout Brazil