Description
We are seeking a Vigilante to join our team at Soho House São Paulo.
As a Vigilante, you will be responsible for ensuring the safety and security of our employees, members, guests, and clients during their stay with us. You will also provide support to the management team as needed.
Key Responsibilities:
- Provide care and assistance to hotel guests during their stay.
- Ensure that company reporting systems are respected and utilised.
- Adhere to all hotel policies, standards, and local laws.
- Maintain the safety and protection of guests, employees, and hotel assets.
- Conduct regular and thorough visits of the hotel premises following daily checklists for specific areas to be monitored.
- Complete a daily security report of all incidents, security concerns, and issues requiring attention, including incidents where guests required medical assistance, loss or damage to personal property, guest disturbances, evictions, trespassing, fights, essential assistance to access guest rooms.
- Also, include incidents related to employee disturbances, fire alarms, calls to emergency services, power outages, bomb threats.
- Act as an ambassador and protector of the brand, upholding the company's culture and values.
- Develop relationships with guests to offer personalised service and ensure they feel treated as if they were in our own home.
- Resolve guest complaints using proper channels, providing the highest level of hospitality and professionalism, attending to special requests whenever possible.
- Respond to guest requests accurately and promptly, creating a positive outcome that results in a memorable experience.
- Perform other tasks assigned by the supervisor/manager.
Requirements:
- Verifiable experience in security.
- Desirable experience in a hotel, but not mandatory.
- Ability to work standing, and outdoors if necessary.
- Effective organisational and verbal communication skills.
- Communication skills for interacting with groups of guests and hotel employees.
- Highly organised, efficient, and detail-oriented.
- Excellent interpersonal and relationship-building skills.