Description
We are seeking a Security Agent to join our team at Soho House Mexico City.
As a Security Agent, you will be responsible for ensuring the safety and security of our staff, members, guests, and clients during their stay with us. You will provide support to the Management team as needed.
Responsibilities:
- Provide exceptional care to hotel guests throughout their visit.
- Ensure compliance with company information systems.
- Adhere to all hotel policies, regulations, and local laws.
- Maintain the security of hotel customers, employees, and assets.
- Conduct thorough and frequent patrols of the hotel, following daily checklists of specific areas to be supervised.
- Complete a daily security report of all incidents, security issues, and matters requiring attention, including medical assistance, lost or damaged personal belongings, disturbances, evacuations, intrusions, loitering, fights, key issues, employee complaints, fire alarms, 911 calls, power outages, bomb threats, etc.
- Serve as an ambassador and protector of the brand, upholding the company's culture and values.
- Develop relationships with guests to offer personalized service, treating them as if they were in your own home.
- Resolve guest complaints using proper channels, providing a high level of hospitality and professionalism.
- Respond to guest requests accurately and promptly, creating a positive outcome for a memorable experience.
- Perform other tasks assigned by the supervisor or Manager.
Requirements and Skills:
- 1 year of verifiable security experience.
- Previous experience in hotel security is preferred but not required.
- Ability to stand, patrol, and work outdoors if necessary.
- Effective organizational and verbal communication skills.
- Capacity to communicate effectively with groups of customers and hotel employees.
- Highly organized, efficient, and detail-oriented.
- Excellent interpersonal skills.
- Physical ability to perform activities.