Description
The S&P Global Credit and Collections team is responsible for collecting accounts receivable while providing excellent customer service.
Key Responsibilities:
- Follow up with clients over calls and emails for payments of overdue invoices
- Enforce policies and procedures related to payment, cancellation, and suspension/termination of customer services
- Resolve customer disputes and own them through to resolution
- Ensure activities are completed in line with internal controls and published processes
- Undertake Sales Ledger account reconciliations as required
- Respond promptly to customer and internal enquiries
- Escalate debt issues to account manager and line manager
- Work closely with order management, customer service, and sales management teams to resolve customer queries and disputes
- Provide general customer service regarding customer refunds, payment forms, and tax forms/procedures
- Note and report customer status through account reviews and meetings with stakeholders
- Assist in maintaining customer contact information
- Perform other related tasks as required
- Assist in mutual support and knowledge sharing of the global Credit and Collections team
Required Skills:
- 2+ years of experience in B2B collections environment
- Excellent verbal and written English communication
- Excellent problem-solving skills
- Commitment to excellent customer service
- Strong attention to detail, goal-oriented
- Ability to prioritize and manage multiple responsibilities and meet deadlines
- Basic knowledge of MS Office Suite including Excel a plus
- Knowledge of SAP, Salesforce or HighRadius in AR environment is a great bonus
What's In It For You:
- Health & Wellness: Health care coverage designed for the mind and body
- Flexible Downtime: Generous time off helps keep you energized
- Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills
- Invest in Your Future: Competitive pay, retirement planning, and financial wellness programs
- Family Friendly Perks: Best-in-class benefits for families
- Beyond the Basics: Retail discounts, referral incentive awards, and more