Description
Immigration Consultants are responsible for providing immigration services to a range of clients across primarily, but not exclusively, European jurisdictions.
Day-to-day coaching and weekly reviews will be provided by Senior Consultants with managers and senior managers overseeing long term performance and training.
Key Responsibilities:
- Manage a range of immigration matters in assigned countries for a specific portfolio of clients under moderate supervision
- Liaise with third-party vendors and clients to ensure cases are on track
- Draft emails to clients/stakeholders, with correspondence periodically reviewed by a Senior Consultant and/or Manager
- Update stakeholders on milestones
- Keep key clients up to date with developments in local immigration law/processes
- Coordinate additional services with other internal teams where applicable
- Exercise judgement in identifying and escalating matters to line managers' attention
- Answer existing and prospective client queries, hosting consultation calls when applicable
- Document review
- Ad-hoc project work to streamline/improve processes
- General administrative support as required
Requirements:
- Experience in Spanish immigration matters
- Spanish language skills
- Self-starter with excellent communication skills
- Ability to manage own time and caseload
- Previous experience of managing a high volume of work in a fast-paced environment
- Strong customer service skills
- Previous customer-facing experience
- Previous case/project handling experience
What to Expect:
- Initial phone call with Talent Acquisition team if skills and experience match requirements
- Interview process consisting of at least two stages, one of which will be conducted in-person
- Written assessment may be required
- Final decision made after interviews, with notification of outcome and feedback provided