Description
Salesforce Professional Services - Global Delivery Centre (GDC) focuses on delivering strategic engagements that define transformational opportunities and execution of change programs.
As a SENIOR SOLUTION CONSULTANT in the GDC TEAM in Mexico City, you will be working directly with customers to meet their business needs.
Your impact will include:
- Creating detailed requirement documentation and coordinating development of comprehensive assets to run on the OmniStudio Platform.
- Educating customers about product capabilities, identifying gaps in processes, and servicing customers via digital channels.
- Developing leadership skills in Agile software development.
Specific responsibilities include:
- Working closely with customers, industry experts, product managers, and engineers to investigate business processes at a detailed level.
- Participating in business process redesign, roadmap planning, and identifying touch points in multi-cloud implementations.
- Developing strong client relationships by building trust, rapport, and positive working relationships with internal and external customers, and team members.
- Creating prototypes, proof of concepts, and sample mockups to elicit and define business requirements.
- Crafting and owning user stories/business requirements documents as an outcome of requirements gathering sessions.
- Collaborating with SFI's product and design teams to suggest improvements, find opportunities for automation, and create simple and sophisticated flows.
- Utilising knowledge of OmniStudio tools, including OmniScript, FlexCards, Integration Procedures.
- Attending daily stand-ups, story pointing meetings, sprint planning, and retrospectives.
- Participating in UAT and release process, including test planning, development of test scripts, testing logistics, test execution, and status reporting.
- Analyzing data requirements, structures, and integration points of the process.
- Documenting work using flow charts, written descriptions, screenshots, and videos.
REQUIRED QUALIFICATIONS
- +3 years of experience in enterprise software as business/functional analyst or product owner.
- Salesforce Platform experience.
- Demonstrated capability to understand business strategies and application objectives.
- Excellent design skills, including the ability to critique visual elements and optimize user flows.
- Excellent written and graphic communication skills.
- English advanced skills.
- Expertise in process modeling tools and standard methodologies.
PREFERRED QUALIFICATIONS
- Knowledge of Salesforce Industries.
- Insurance, Health, or Telecommunications industry experience.
- Hands-on experience of CPQ, EPC.
- Knowledge of design thinking processes and tools.
- Experience working with Scrum teams and Agile Methodology.
- Certified Product Owner.