Description
We are seeking a Senior Manager of Relationship Management to facilitate strategic partner and merchant relationships across assigned territories or verticals in Mexico.
The successful candidate will have proven experience managing key enterprise relationships in the financial services or payments space, combining strategic consulting with strong relationship management skills to support the performance and long-term growth of existing account relationships.
Key responsibilities include:
- Managing strategic, multi-faceted account relationships within assigned territories or verticals in Mexico to support long-term growth in DGN transaction volume.
- Supporting development and implementation of joint account growth plans, identifying opportunities to support the introduction of new products, capabilities, and payment programs.
- Serving as the principal liaison for merchant escalation management, coordinating internally with Risk, Operations, and Product teams to resolve issues efficiently.
- Conducting regular performance reviews and market trend analyses with account partners to improve DGN's share of wallet.
- Maintaining accurate CRM data, including account tracking, relationship mapping, and revenue forecasting.
The ideal candidate will have:
- A Bachelor's Degree.
- At least 8 years of experience in payments business development, sales, relationship management, or partner strategy.
- Intermediate - Advanced English fluency.
Preferred qualifications include:
- At least 9 years of direct account management or business development experience within FinTech, Credit, Debit, Prepaid, or Commercial Payments.
- Experience with technical payment processing, gateway integration, chip or NFC standards, or digital commerce solutions.
This position will require travel of up to 50% within Mexico.