Description
We are seeking a CX - Strategy and Business Ops. OPEX professional to join our team in Bengaluru, Karnātaka, India. This role has been designed as onsite with an expectation that you will primarily work from an HPE office.
Job Description:
You will review backlog regularly and take ownership of open service orders to set up related agreements as per defined process within SLA. You will maintain accurate order tracking files, coordinate with the global and theatre contracts team, and support them whenever required. You will also recommend and implement procedures to improve process practices, techniques, and efficiency.
Responsibilities:
- Review backlog regularly and take ownership of open service orders
- Maintain accurate order tracking files
- Coordinate with the global and theatre contracts team
- Support global and theatre contracts team whenever required
- Recommend and implement procedures to improve process practices, techniques, and efficiency
- Assist in quality checks whenever required
Technical competencies required:
- Experience in service agreement and/or order administration will be an advantage
- Good oral and written communication skills
- Literacy in various PC applications and Microsoft office tools is a must
- Experience in SAP and SFDC will be a clear benefit
Education and Experience Required:
- First level university degree or equivalent experience required
- Graduate with 2-4 years of experience in back-office operations
Knowledge and Skills:
- Good interpersonal skills
- Good organisational skills
- Attention to detail
- Reliable
- Ability to consistently meet deadlines
- Flexibility (should be willing to work extra hours/weekends during quarter ends)
- Ability to adapt to change
- Ability to perform repetitive tasks of high volumes with high quality output
- Ability to work independently and as part of a team