Description
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper.
We are seeking a Strategy & Operations Manager to sit at the intersection of these functions, translating strategy into operational outcomes, and creating operations infrastructure to power our strategy. This role serves as a strategic partner across MEI leadership, translating input from regional Growth & Engagement Leads, Chief Economists, Product, Finance, Marketing, and regional teams into actionable insights, executive communications, and decision support.
The role also leads MEI’s operating cadence and governance, overseeing core planning, budgeting, resource allocation, portfolio management, and standard operating procedures. Working closely with the Business Operations Analyst, the Manager ensures efficient execution of recurring operational processes while continuously improving organizational infrastructure and ways of working.
In this role, you will:
- Develop executive presentations, briefings, decision materials, and strategic narratives for leadership and senior stakeholders
- Lead strategic planning, budgeting, portfolio management, operating model development, group-wide objectives setting, and roadmap creation
- Coordinate major annual milestones, including strategic reviews, offsites, and planning sessions
- Manage quarterly business reviews with regional Growth & Engagement teams to identify growth opportunities and priorities
- Support resource allocation decisions across headcount, subscription assets including dataset evaluation and acquisition, budget, and shared services
- Drive management of MEI’s forward-looking thought leadership calendar in partnership with Chiefs, Marketing, and Communications
- Oversee feedback mechanisms and continuous improvement initiatives
- Manage the Business Operations Analyst and support senior stakeholder engagement for the Global Head of Growth & Operations, including overseeing cadence and alignment with key stakeholders – finance, HR, Marketing, Comms, Product et al.
Typical deliverables include:
- Executive briefings, LT presentations, QBRs, offsite materials, decision memos, and stakeholder communications
- Strategic plans, multi-year roadmaps, investment cases, portfolio reviews, and initiative trackers
- Growth narratives, value propositions, impact summaries, and advocacy materials
- Business cases, opportunity assessments, capacity analyses, resource-allocation scenarios, and operating procedures
- New structures for improving MEI operating procedures
About you:
- Extensive professional and/or academic experience in operations, strategy, consulting, finance, project management or similar
- Proven ability to drive results across complex, matrixed organizations
- Strong executive communication and storytelling skills, with the ability to tailor messages to diverse audiences
- Demonstrated success managing complex projects and priorities in evolving environments
- Highly accountable with strong stakeholder management skills
- Comfortable influencing without authority and navigating cross-functional teams
- Enthusiastic about building AI-enabled and AI-native ways of working
- Strong analytical, visualization, and presentation skills