Description
We are seeking a Senior Director, Property Claims to lead our claims team and play a strategic role in shaping our Property Claims sector. As a leader of leaders, you will drive operational excellence, execute strategic priorities, and foster a high-performance culture where employees can thrive and grow.
Key Responsibilities:
- Lead, develop, and mobilize a team of claims leaders and experts to achieve strategic, operational, and financial objectives.
- Foster a culture focused on performance, employee engagement, and professional development.
- Support managers in their leadership responsibilities, including performance management, talent development, and succession planning.
- Establish clear expectations, provide regular feedback, and support the development of team members.
- Utilize data, analytics, and performance metrics to identify opportunities for continuous improvement and optimize results.
- Design and implement initiatives to enhance customer experience and operational efficiency.
- Ensure sound risk management and compliance with regulatory, legal, and compliance requirements.
- Identify training needs and collaborate with relevant teams to ensure continuous improvement of skills.
- Lead strategic projects and transformation initiatives impacting the organization.
- Act as an escalation point and support teams in resolving complex issues.
- Maintain and develop strong relationships with suppliers, internal partners, and external stakeholders.
- Represent the Property Claims team to senior leadership and various business forums.
- Contribute to the development and execution of the Property Claims strategy.
- Ensure rigorous financial management of operations and contribute to portfolio profitability.
- Detect and report suspicious activities that may indicate fraud or financial irregularities.
Requirements:
- Post-secondary diploma in a relevant field.
- French language proficiency required.
- Advanced intermediate English language proficiency required.
- PAA or FPAA designation, or equivalent combination of education and experience.
- Valid AMF certificate in claims settlement.
- Significant experience in claims management and leadership within a claims environment.
- Experience in performance management, talent development, and manager coaching.
- Experience or training in project management and change management.
- Excellent communication, influencing, and mobilization skills.
- Demonstrated ability to work in a complex environment and manage multiple priorities simultaneously.
- Strong ability to use data and performance metrics to inform decision-making.
- Analytical mindset, strategic thinking, and problem-solving skills.
- Curiosity, creativity, and ability to challenge the status quo in a continuous improvement context.
- Solid knowledge of property claims in personal and commercial insurance.
- Proficiency in technological tools and systems used in the insurance industry.
What We Offer:
- Comprehensive compensation package including base salary, annual bonus eligibility, retirement savings plan, employee stock ownership plan, health benefits, wellness initiatives, and volunteer opportunities.
- Hybrid and flexible work model.
- Exceptional career development opportunities.
- Competitive vacation regime with the possibility of purchasing five additional days per year.
- Employee-led programs focused on gender, LGBTQ+ community, origins, diversity, and inclusion.
- Corporate wellness programs to support employee physical and mental health.