Description
As a Customer Experience Manager at Sainsbury's Supermarkets Ltd, you will be responsible for the overall customer experience across the store. Your main duties will include managing the front-end checkout operation, ensuring customers are served according to expectations, and overseeing operations in the petrol station if applicable.
You will also be involved in people management, which includes managing performance and capability, conducting disciplinaries, and ensuring scheduling and pay are accurate. At times, you may assume overall responsibility for running the store, providing direction and support to colleagues to deliver for customers.
The ideal candidate will have previous line management responsibilities in a fast-paced, operational environment, with a strong focus on customer service. You should be able to deliver KPIs and other performance indicators, manage disciplinaries and performance issues, and lead operations comfortably.
Key requirements include:
- A track record of delivering exceptional customer experiences, with evidence of coaching others to consistently raise the bar.
- Experience leading teams in a dynamic, customer-facing environment.
- Leadership experience in a high-volume, fast-paced operational setting.
- Proven success in delivering against a wide range of KPIs.
- Experience managing complex people matters.
In terms of benefits, Sainsbury's offers a salary dependent on experience, store size, complexity, and location, starting from £32,700. Other benefits include:
- Discount card offering 10% discount off shopping at Sainsbury's, Argos, Tu, and Habitat, increasing to 15% at Sainsbury's on Fridays and Saturdays.
- Annual bonus scheme based on company and individual performance.
- Free food and hot drinks provided in stores.
- Generous holiday entitlement, maternity and paternity leave.
- Pension scheme with company matching 4-7.5% of contributions.
- Share scheme allowing investment at discounted rates.
- Wellbeing support including emotional support, counselling, legal and financial advice.
- Colleague networks for personal development.
- Cycle to Work scheme.
- Special offers on gym memberships, restaurants, holidays, and retail vouchers.