Description
We're building a world of health around every individual , shaping a more connected, convenient and compassionate health experience.
The Operations Manager is a member of the Store Management team and fulfills the company purpose of helping people on their path to better health by driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service.
Responsibilities
- Overall store management, supervision, and policy implementation
- Sales and inventory management
- Employee staffing, training, and development
- Financial management
- Customer service leadership
Essential Functions
- Management
- Lead others and work effectively with store crews
- Supervise, assign and direct activities of the store’s crew
- Effectively communicate information to store crew and supervisors in an open and timely manner
- Support Store Manager with action plans for operational and service improvement
- Customer Service
- Assist customers with their questions, problems and complaints
- Promote CVS customer service culture (greet, offer help, and thank)
Requirements
- Deductive reasoning ability, advanced analytical skills and computer skills
- Advanced communication skills, leadership, supervision, and influencing skill
- Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise
Preferred Qualifications
- Experience as a retail manager or supervisor
Education
- High School diploma or equivalent preferred but not required
Benefits
- Medical, dental, and vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
Pay Range
$18.00 - $28.00