Description
Samsara is looking for a Senior Trial Success Manager to support trial execution and ensure that prospective customers experience the full value of their solutions during the trial.
The Senior Trial Success Manager will work alongside the Sales team to create and drive progress on customized trial plans tailored to client needs. This role requires strong project management experience, expertise in change management, communication strategies, risk management, and coaching techniques.
Responsibilities:
- Manage the trial of Samsara technology for enterprise prospects, developing tailored trial plans customized to the prospect's specific needs.
- Lead value-based conversations to establish success criteria, define project scope, and manage internal and external teams accountable for the end-to-end delivery of the trial.
- Act as a subject matter expert on topics such as change management, communication strategy, risk mitigation, and coaching techniques.
- Build collateral to support trial process standardization, including job aids, communication templates, and mutual action plans.
- Lead internal account team strategy sessions to unblock deals and drive alignment on next steps to progress the trial.
- Coordinate with key cross-functional teams to bring in the right resources at the right time based on strategic priorities of the trial.
- Communicate updates on major milestones, keeping internal and external stakeholders informed of progress and trial outcomes.
- Create tailored meeting content for key trial milestones and ad hoc engagements as needed.
- Champion, role model, and embed Samsara's cultural principles.
Requirements:
- 8+ years of experience in a client-facing role working with larger, Enterprise clients.
- Strategic consulting, account management, project management, sales; SaaS or technology experience preferred.
- Bachelor's degree required.
- Strong project management experience (PMP certification is a plus).
- Expertise in change management, communication strategies, risk management, and coaching techniques.
- Strong organizational skills with the ability to multitask, prioritize effectively, and manage urgent requests.
- Exceptional verbal and written communication skills to convey complex ideas concisely.
- Technical aptitude and experience with CRM and project management tools.
- Adaptability and flexibility to navigate dynamic and fast-paced environments.
- Problem-solving mindset with a focus on delivering results.
- Strong quantitative, communication, and presentation skills.
- Self-starter who enjoys owning projects and thrives in an unstructured, change-heavy environment.
Nice-to-have:
- Sales experience closing business with large Enterprise organizations.
- Strong bias for action, the ability to think big, with insistence on high standards.
- Experience serving and supporting large-scale business solutions at Fortune 500 companies.
- Proven experience managing and leading proof-of-concept, proof-of-value, or trial processes in software or hardware.
Compensation:
- Annual OTE Salary: $112,246-$169,785 USD