Description
We are seeking an Advanced Services Manager to lead our Global Advanced Services team within the HPE Networking services organization.
The successful candidate will be responsible for managing a team of engineers and technical service advisors who deliver various defect and bug reports, customer product health reports, and remote consulting services across all Juniper products.
Key responsibilities include:
- Strong customer advocacy with a focus on delivering accurate and value-added services
- Understanding customer needs and exploring new deliverables to enhance customer experience
- Driving customer experience through outcome delivery and engaging with internal and external customers
- Leading a team of engineers with strong analytical skills, networking knowledge, and Juniper product expertise
- Creating a culture of innovation, learning, and growth for team members
- Ensuring excellent communication and interpersonal skills, with a passion for world-class customer experience
- Technical background in networking and automation is preferred, with verifiable experience in network support, services roles, DevOps, and consulting services.
We offer a comprehensive suite of benefits that support physical, financial, and emotional wellbeing, as well as opportunities for personal and professional development.
The ideal candidate will possess excellent communication and interpersonal skills, with a strong ability to problem-solve and engage with stakeholders.