Description
As PayPal continues its mission to revolutionize commerce, we’re looking for a driven Account Representative to join our Small and Medium Business Sales team in Germany.
In this role, you’ll be the person hundreds of small and medium-sized businesses count on. You’ll own the end-to-end commercial relationships for a portfolio of around 200 SMB merchants across West and Central Germany. You’ll protect existing transaction margin and drive growth through consistent account management, retention, and sales activity.
Essential Responsibilities:
- Engage and collaborate with the immediate team
- Contribute to solutions and suggest efficiencies
- Exercise judgment on issues of importance
- Acquire, manage, and expand relationships with small and medium-sized merchants
- Prioritize work and ensure task completion guided by policies and procedures
Additional Responsibilities & Preferred Qualifications:
- Own and manage the commercial relationship with your merchants, working closely with colleagues across PayPal to deliver strong end-to-end outcomes
- Use AI-powered tools to spot growth, cross-sell and risk opportunities across your book
- Keep pipeline, forecast and portfolio health reporting accurate, and share effective practices with fellow AM2 colleagues
- Coordinate internal teams to resolve merchant needs, and decide the right action when standard process isn't enough
What We're Looking For:
- Structured, organised, and able to plan and segment a large customer book while keeping follow-through and service quality high
- Skilled in customer and commercial conversations , building trust, identifying needs and converting the right opportunities without losing customer focus
- Comfortable using AI, data and playbooks to make sound trade-offs and escalate at the right time when several things need attention at once
- A reliable team collaborator who keeps records, pipeline and follow-ups accurate and aligned with internal stakeholders
Benefits: At PayPal, we’re committed to building an equitable and inclusive global economy. We offer comprehensive, choice-based programs to support all aspects of personal wellbeing,physical, emotional, and financial,delivering meaningful value where it matters most.