Description
At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love.
As a Sr Account Manager on our Safety Delivery Team, you will play a central role in delivering exceptional support and implementation services to healthcare clients.
Responsibilities
- Client Advocacy & Service Mindset: Passionately advocates for healthcare clients, maintaining high engagement and delivering timely, high-quality resolutions.
- Technical & Platform Troubleshooting: Efficiently diagnoses, investigates, and resolves complex user, technical, and platform-related support tickets.
- Implementation & PSO Guidance: Seamlessly leads clients through post-go-live adoption and specialized implementation programs, such as Patient Safety Organization (PSO) setups.
- Cross-Functional Partner: Collaborates effectively with Delivery, Product Management, and Engineering teams to voice client needs and continuous software improvements.
- Detail & Deadline Management: Comfortably manages multiple simultaneous projects, client accounts, and deadlines with strong organizational skills.
Growth Opportunities
- Expand your expertise in healthcare SaaS platforms, patient safety protocols, incident reporting workflows, and PSO compliance framework operations.
- Build strong cross-functional exposure by working directly with Delivery, Product Management, and Engineering teams.
- Enhance your client enablement and instructional design skills by developing client-facing training programs and best-practice documentation.
- Further develop leadership capabilities in strategic client management and healthcare technology execution.
Requirements
- 3+ years of client-facing experience in customer service, healthcare, or project management (ideally within Healthcare SaaS or digital health technology).
- Proven experience supporting or implementing software platforms, user training, or customer onboarding.
- Bachelor's degree or equivalent 4-year college program.
- Strong computer proficiency including Microsoft Office (Word, Excel, Outlook) with higher-level Excel skills preferred.
- Excellent written and verbal communication skills with strong analytical and organizational capabilities.
Benefits
- Comprehensive Health & Wellness Coverage: Premium health, dental, and vision packages for team members and dependents.
- Skill Development & Learning Opportunities: Dedicated support for professional development, technology training, and career progression.
- Generous Paid Time Off: Comprehensive vacation, sick leave, and paid company holiday schedules.
- 401(k) Retirement Plan: Matching company contributions to help you build and secure your financial future.