Description
The Retail & E-commerce Metabolic Strategy & Operations Lead supports the development and execution of the overall retail and e-commerce business strategy for the metabolic portfolio.
Working closely with Retail Metabolic Marketing / Brand Managers, E-commerce Channel Teams and cross-functional stakeholders, this role translates market intelligence and business performance data into actionable priorities, strengthens strategic alignment and facilitates the delivery of key business initiatives.
Role Responsibilities
- Business Strategy & Planning: Support integrated retail and e-commerce strategic planning, annual business priorities and growth opportunity assessments; translate strategic objectives into clear business plans and actionable priorities.
- Business Performance Management: Establish and maintain business performance dashboards and KPI frameworks; monitor channel performance, commercial drivers and progress against business priorities, providing management with data-driven recommendations.
- Market Intelligence & Strategic Insights: Analyze retail and e-commerce market dynamics, competition, channel trends, and consumer and patient journey insights to identify opportunities and inform strategic decisions.
- Cross-functional Alignment & Operational Excellence: Facilitate alignment across Retail Marketing, E-commerce and relevant enabling functions; support business reviews, operational planning, resource prioritization and continuous improvement of ways of working.
- Strategic Initiative Execution & Governance: Track the progress, milestones and business impact of priority strategic initiatives; help remove cross-functional barriers and maintain alignment with business objectives in collaboration with responsible project owners and Project Managers.
Professional Experience & Educational Requirements
- Strategic Thinking & Structured Problem-Solving: Ability to structure ambiguous commercial questions, evaluate strategic options and convert analysis into business recommendations.
- Business Planning & Performance Management: Experience supporting business strategy, commercial planning, KPI development, performance tracking and management reviews.
- Retail & E-commerce Business Acumen: Strong understanding of retail and digital commerce business models, channel dynamics and commercial performance drivers; familiarity with obesity or metabolic care journeys is an advantage.
- Market Intelligence & Analytical Rigor: Proven ability to synthesize market, competitive, customer and commercial data into clear, executive-ready insights.
- Cross-functional Influence & Communication: Strong stakeholder management, communication and collaboration skills, with the ability to influence without direct authority.
- Execution & Operational Excellence: Ability to coordinate priorities, establish effective operating rhythms and monitor strategic initiative outcomes in a regulated business environment.
Experience:
- 10+ years of relevant professional experience, including 7+ years in business strategy, commercial operations, management consulting, market insights or related roles.
- Healthcare or pharmaceutical industry experience strongly preferred; experience in retail and/or e-commerce channels is an advantage.
- Experience with business performance analytics, strategic planning and cross-functional stakeholder engagement preferred.
Education:
- Bachelor's degree required; an advanced degree (MBA, MS or equivalent) is preferred.