Description
Our corporate subscriptions team is seeking an Account Manager to grow an existing book of business, prospect for new customers, and drive customer retention and revenue expansion.
You will:
- Drive sales with new logos and upsell and cross sell into existing clients
- Generate and qualify leads through networking, cold-calling, and inbound marketing efforts
- Manage renewals and reduce churn within the assigned account base
- Use platforms such as Salesforce and other sales-related resources to track health of sales pipeline
- Act as a trusted advisor, maintain regular communication with customers
- Negotiate and close deals to meet and exceed revenue targets
- Achieve individual revenue targets
- Conduct virtual and in-person meetings with clients to establish relationships and drive new opportunities into pipeline
- Provide training, resources, and best practices to maximize adoption
- Address customer concerns and challenges proactively to drive future retention and growth
- Gather customer feedback to enhance new product development
- Advocate for customers internally by work with product, support and marketing teams
- Stay up-to-date on Dow Jones suite of enterprise subscription solutions
You have:
- 5+ years of sales and account management experience
- Strong ability to build and maintain relationships with clients
- Experience acting as a trusted advisor to ensure customers maximize the value of the product
- Ability to stay up-to-date on product offerings (Dow Jones enterprise subscription solutions)
- Experience gathering customer feedback and collaborating with internal teams (Product, Support, Marketing) to drive improvements
- Background in subscription-based sales and enterprise account management
- Proficiency in Salesforce or other customer success platforms
Our benefits include:
- Comprehensive Insurance Plans
- Paid Time Off
- Family Care Benefits
- Access to Dow Jones Products
- Subscription Discounts
- Employee Referral Program
- Employee Well-being Support & Fitness Programs
- Financial Health Programs
- Cybersecurity Protection