Description
At Howden, we're not just about insurance. We're about our people, our clients, and the relationships that make a difference. As we continue to grow our Mid-Market Practice, we're looking for a Client Advisory Team Manager to play a key role in building and developing a high-performing client servicing team.
What you'll be doing
- Lead, coach and develop a team of Client Advisors, creating an engaged, high-performing and collaborative culture.
- Provide day-to-day leadership, support and direction, ensuring excellent service standards are delivered consistently across the portfolio.
- Act as a visible role model for Howden's values, fostering a culture of accountability, development and continuous improvement.
- Support the growth and development of our MMP proposition, helping to build a scalable and sustainable servicing model.
- Work closely with Client Directors and Client Managers to ensure the successful delivery of client retention and renewal strategies.
- Oversee service delivery across a portfolio of clients, ensuring customer outcomes and service standards exceed expectations.
- Build strong relationships with key client stakeholders and act as an escalation point where required.
- Partner with Operations Manager to embed efficient working practices and support the adoption of new processes and ways of working.
- Support talent development, succession planning and future capability building within the team.
- Collaborate across the wider business to deliver the best outcomes for clients and colleagues.
What we're looking for
- Experience within the corporate insurance market and a strong understanding of client servicing.
- Experience supporting mid-market or corporate clients.
- An ability to build credibility and develop strong relationships with clients, colleagues and stakeholders.
- A passion for developing people and creating high-performing teams.
- Strong communication and influencing skills.
- A proactive, solutions-focused approach and the ability to thrive in a growing business environment.
- Good technical knowledge across commercial insurance products and markets.
- The desire to contribute to the growth of a developing team and region.
Why Howden?
- Play a key role in the growth of our Mid-Market Practice.
- Develop your leadership capability within a supportive and entrepreneurial environment.
- Work alongside experienced and successful client-facing professionals.
- Help shape the future of the team, its people and its client proposition.
- Join a business where collaboration, ownership and ambition are genuinely valued.
What do we offer in return?
- A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:
- Our successes have all come from someone brave enough to try something new
- We support each other in the small everyday moments and the bigger challenges
- We are determined to make a positive difference at work and beyond